In business, a Net Promoter Score® (NPS®) is one way to measure how you are doing, and where you can improve. It’s simple to implement. After someone has done business with you, ask them this one simple question:
“On a scale of 1-10 (ten being the highest), how likely are you to recommend us to a friend?“
There are professional tools to implement this in your business, but if you’re a small company, it could be as simple as sending an email or text message to your customer shortly after they have received their products or services from you.
If they answer 9-10, they are a promoter of your business. (Tip: Send these people a link to leave you a public review!)
If they answer 7-8, they are passive, or neutral, with regard to your business.
And if they answer 0-6, they are considered a detractor from your business. (Tip: Find out why, and consider offering a remedy to the situation. More importantly, consider making improvements to your people and/or processes, especially if you keep getting the same feedback over and over.)
The percentage of promoters minus the percentage of detractors gives you your Net Promoter Score®. The higher your score, the better.
Ok, that’s the business side of it, but what if you tried a variation of this for your PERSONAL development?
At the beginning of this year, I examined how I spent my time during the previous 12 months. Evaluating each activity one-by-one, I asked myself:
“On a scale of 1-10, how much is this habit/activity moving me toward my goals?“
If I rank it 9-10, that activity is a contributor and is aggressively pushing me toward my goals.
If I rank it 7-8, that activity is neutral.
Anything I rank 0-6 is a detractor, and is actually pushing me away from what I really want to achieve in life.
My experiment I started in January is: What if I double down on the contributor activities, and cut out everything that’s neutral or a detractor?
So far, I’ve accomplished a lot this year. Come December 31st, we’ll look back and see if my personal NPS evaluation made an impact.